Terms of Service
By using our services, you agree to be bound by these Terms. Please read them carefully.
Terms of Use
These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and Luzran LLC ("Luzran," "we," "us," or "our"), a Georgia limited liability company. By accessing or using our website at luzran.com (the "Site") or engaging our services, you agree to be bound by these Terms in their entirety.
You must be at least 18 years of age to use our services or access our Site. If you are under 18, you must have express written consent from a parent or legal guardian. By using the Site or engaging our services, you represent and warrant that you meet these eligibility requirements.
Acceptable Use
You agree to use the Site and our services only for lawful purposes and in accordance with these Terms. You shall not use the Site in any way that could damage, disable, overburden, or impair our servers or networks, or interfere with any other party's use of the Site.
Prohibited Conduct
- Attempting to gain unauthorized access to any portion of the Site, other accounts, computer systems, or networks connected to the Site
- Using any robot, spider, scraper, or other automated means to access the Site without our express written permission
- Transmitting any viruses, worms, defects, Trojan horses, or other items of a destructive nature
- Impersonating any person or entity, or falsely stating or misrepresenting your affiliation with a person or entity
- Using the Site to send unsolicited commercial communications (spam)
- Reverse engineering, decompiling, or disassembling any software or technology used in the Site or services
Account Termination
We reserve the right to terminate or suspend your access to our services immediately, without prior notice, for any reason, including breach of these Terms. Upon termination, your right to use the services will immediately cease. All provisions of these Terms which by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
Services Rendered
Luzran provides branding, web design, development, AI-powered automation, workflow infrastructure, and related digital solutions. All projects are custom-developed based on client needs following an initial consultation. We conduct discovery by phone and online consultations; all new business must be discussed and confirmed by phone or video call.
Payment Terms
All payments are due before the start of any service. Invoices must be paid in full before work begins. In cases where a client requests a payment plan, Luzran may permit a 50% deposit upfront and 50% due upon project completion and approval. Luzran reserves the right to refuse payment plans at its sole discretion. We accept payments via Venmo, PayPal, and Stripe. An invoice will be provided upon agreement of services.
Invoicing & Receipts
Clients will receive a detailed invoice listing all services agreed upon, the associated costs, and the payment due date. Final receipts are issued upon full payment and project delivery. Payment reminders will be sent to clients until the balance is paid.
Project Intake & Client Communication
Luzran conducts all initial discovery via phone and/or consultation call. Calls may be audio recorded using proprietary tools to assist in project understanding and communication with contractors. By agreeing to these Terms, clients consent to audio recording of intake calls for internal use only.
Privacy Policy
Your privacy is important to us. Our full Privacy Policy, available at luzran.com/privacy, is incorporated into these Terms by reference. It describes the categories of personal data we collect, the purposes for which we process it, your rights under applicable law (including GDPR and CCPA), and how to exercise those rights.
By using our services, you acknowledge that you have read and understood our Privacy Policy and consent to the collection and use of your information as described therein.
Data Collection Summary
- Personal identifiers: name, email, phone number, business name, billing address
- Project data: intake call recordings, notes, project specifications, deliverables
- Financial data: payment information processed through third-party providers (Stripe, PayPal, Venmo)
- Technical data: browser type, IP address, device information, pages viewed, visit duration
- Communication data: emails, messages, and correspondence related to services
Your Rights
You have the right to access, correct, delete, and port your personal data. California residents have additional rights under the CCPA, including the right to opt out of the sale or sharing of personal information. For complete details, see our Privacy Policy at luzran.com/privacy.
Accessibility Statement
Luzran is committed to ensuring digital accessibility for people with disabilities. We strive to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA standards.
Our full Accessibility Statement is available at luzran.com/accessibility. It details the specific accessibility features we have implemented, known limitations, and our ongoing improvement plans.
If you encounter any accessibility barriers on our Site or require assistance, please contact us at [email protected]. We aim to respond to all accessibility inquiries within 2 business days.
Notice and Cure Policy
Luzran is committed to addressing any concerns, disputes, or alleged breaches of these Terms in good faith. Before initiating any formal legal action, arbitration, or regulatory complaint against Luzran, you agree to provide written notice and a reasonable opportunity to cure as described below.
Notice Requirements
Any claim or allegation of breach must be submitted in writing to [email protected] with the subject line "Notice of Concern." The notice must include: (a) your name and contact information, (b) a detailed description of the alleged breach or concern, (c) the specific provision(s) of these Terms you believe have been violated, and (d) the remedy you are seeking.
Cure Period
Upon receipt of a valid notice, Luzran shall have thirty (30) calendar days to investigate and respond (the "Cure Period"). During this period, both parties agree to engage in good-faith discussions to resolve the matter. Luzran may, at its discretion, extend the Cure Period by an additional fifteen (15) days with written notice to the complaining party.
Consequences of Non-Compliance
Failure to provide proper notice and observe the Cure Period before initiating legal proceedings may result in a waiver of your claims and may be raised as an affirmative defense in any subsequent proceeding.
Dispute Resolution
The parties agree to resolve any disputes arising under or in connection with these Terms through the following tiered process.
Governing Law & Jurisdiction
These Terms are governed by and construed in accordance with the laws of the State of Georgia, without regard to its conflict of law principles. Any legal proceedings not subject to arbitration shall be conducted exclusively in the state or federal courts located in Fulton County, Georgia. You consent to the personal jurisdiction of such courts.
Mandatory Good-Faith Negotiation
Following the Notice and Cure period, if the dispute remains unresolved, the parties agree to engage in a minimum of thirty (30) calendar days of good-faith negotiation before pursuing any other remedy. During this period, both parties shall make their senior decision-makers available for direct discussion.
Mediation
If good-faith negotiation fails, the parties agree to attempt mediation before a mutually agreed-upon mediator in the Atlanta, Georgia metropolitan area. Mediation costs shall be shared equally between the parties. The mediation process shall not exceed sixty (60) days from commencement unless both parties agree to an extension.
Binding Arbitration
If mediation is unsuccessful, any remaining dispute shall be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration shall be conducted in Atlanta, Georgia before a single arbitrator. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.
Class Action & Jury Trial Waiver
YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. YOU WAIVE ANY RIGHT TO A JURY TRIAL IN ANY PROCEEDING ARISING OUT OF OR RELATED TO THESE TERMS. If any court or arbitrator determines that the class action waiver is void or unenforceable, then the arbitration agreement shall be null and void with respect to such proceeding.
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL LUZRAN, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR CONTRACTORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF OUR SERVICES.
OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO LUZRAN IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IN SUCH JURISDICTIONS, OUR LIABILITY SHALL BE LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
Disclaimer of Warranties
OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. LUZRAN DOES NOT WARRANT THAT OUR SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
Indemnification
You agree to indemnify, defend, and hold harmless Luzran and its officers, directors, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, and expenses arising from: (a) your use of our services, (b) your violation of these Terms, (c) your violation of any third-party right, or (d) any content you provide to us in connection with our services.
Intellectual Property
All content on the Site — including but not limited to text, graphics, logos, icons, images, audio clips, software, and code — is the property of Luzran or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.
Client Deliverables
All intellectual property created by Luzran or its contractors during a client engagement, including code, designs, copy, and media, becomes the sole property of Luzran upon creation. Upon full payment for the applicable project, clients are granted a non-exclusive, non-transferable, perpetual license to use the deliverables for their stated business purpose. Clients may not resell, sublicense, or redistribute Luzran materials without prior written consent.
User-Generated Content
If you submit any content to us (including but not limited to feedback, suggestions, ideas, or materials), you grant Luzran a worldwide, non-exclusive, royalty-free, perpetual, irrevocable license to use, reproduce, modify, adapt, publish, translate, and distribute such content in any media.
DMCA Takedown Procedure
If you believe that content on our Site infringes your copyright, please submit a written notice to [email protected] containing: (a) identification of the copyrighted work, (b) identification of the allegedly infringing material with sufficient detail for us to locate it, (c) your contact information, (d) a statement of good faith belief that the use is unauthorized, and (e) a statement under penalty of perjury that the information is accurate and you are authorized to act on behalf of the copyright owner.
Changes to Terms
Luzran reserves the right to modify these Terms at any time. When we make material changes, we will update the "Last Updated" date at the bottom of this page and, where practicable, provide notice via email to clients with active engagements or through a prominent notice on the Site.
Your continued use of the Site or our services after the effective date of any changes constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you must discontinue use of the Site and our services.
We encourage you to review these Terms periodically. The most current version will always be available at luzran.com/terms.
Contact
For questions about these Terms, contact us at:
Legal Inquiries
Email: [email protected]
General Inquiries
Email: [email protected]
Accessibility
Email: [email protected]
Last Updated: May 29, 2026