Luzran - Terms of Service

1Services Rendered

Luzran provides branding, web design, development, AI-powered services, and related digital solutions. All projects are custom-developed based on client needs following an initial consultation. We conduct discovery by phone and online consultations; all new business must be discussed and confirmed by phone or video call.

2Payment Terms

All payments are due before the start of any service. Invoices must be paid in full before work begins. In cases where a client requests a payment plan, Luzran may permit a 50% deposit upfront and 50% due upon project completion and approval. Luzran reserves the right to refuse payment plans at its sole discretion.

We accept payments via Venmo, PayPal, and Stripe. An invoice will be provided upon agreement of services.

3Invoicing & Receipts

Clients will receive a detailed invoice listing all services agreed upon, the associated costs, and the payment due date. Final receipts are issued upon full payment and project delivery. Payment reminders will be sent to clients until the balance is paid.

4Project Intake & Client Communication

Luzran conducts all initial discovery via phone and/or consultation call. Calls may be audio recorded using proprietary tools to assist in project understanding and communication with contractors. By agreeing to these terms, clients consent to audio recording of intake calls for internal use only.

5Intellectual Property

All intellectual property created by Luzran or its contractors, including code, designs, copy, and media, becomes the sole property of Luzran upon completion. Clients are granted a license to use deliverables for their stated business use, but cannot resell or redistribute our materials without written consent. Contractors are bound to the Contractor Agreement.

6Age Requirements

You must be at least 18 years old to engage with our services. If under 18, you must have express written permission from a parent or legal guardian.

7Modifications to Services

Luzran may update services, pricing, or these Terms at any time. Clients will be notified of any changes that materially impact ongoing or upcoming projects.

8Limitation of Liability

Luzran promises to deliver premium tech innovation services. However, Luzran is not liable for damages or loss incurred due to use of or inability to use our services. All services are rendered as-is.

9Notice and Cure Policy

Commitment to Resolution: Luzran is committed to addressing any concerns, disputes, or alleged breaches of these Terms in good faith. Before initiating any formal legal action, arbitration, or regulatory complaint against Luzran, you agree to provide written notice and a reasonable opportunity to cure.

Notice Requirements: Any claim, dispute, or allegation of breach must be submitted in writing to [email protected] with the subject line "Notice of Concern." The notice must include: (a) your name and contact information; (b) a detailed description of the concern or alleged breach; (c) supporting documentation, if applicable; and (d) the specific resolution you are seeking.

Cure Period: Upon receipt of a valid notice, Luzran shall have thirty (30) calendar days to investigate and respond to the concern. If additional time is needed, Luzran will notify you of the extended timeline, not to exceed an additional thirty (30) days. During this cure period, both parties agree to engage in good-faith discussions to resolve the matter.

Resolution Efforts: Luzran will make commercially reasonable efforts to cure any valid concern or breach within the cure period. This may include, but is not limited to: correcting deficiencies, providing alternative solutions, issuing refunds where appropriate, or other mutually agreeable remedies.

Waiver of Claims: Failure to provide proper notice and allow the cure period to expire before pursuing legal action may result in a waiver of your claims or may be considered by any court, arbitrator, or regulatory body as evidence of failure to mitigate damages.

10Dispute Resolution

Following the Notice and Cure period, if a dispute remains unresolved, the parties agree to attempt mediation before pursuing any other remedies. Mediation shall be conducted by a mutually agreed-upon mediator in the Atlanta, Georgia metropolitan area, with costs shared equally between the parties.

If mediation is unsuccessful after a good-faith attempt of at least one session, either party may pursue other available legal remedies in accordance with the Governing Law provision below.

11Governing Law

These Terms are governed by the laws of the State of Georgia, without regard to conflict of law principles. Any legal proceedings shall be conducted in the state or federal courts located in Fulton County, Georgia.

12Contact

For questions, contact us at:
[email protected]